Donation Advocate

Position Overview:

Organizational Overview:

Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis.

Position Overview:

This position will remotely contact potential donor families through the organ, tissue, or eye donation process. Daily activities include collaboration with IDN clinical team members, family members, and hospital and clinical partners. This position completes all necessary paperwork associated with donation as well as intake medical information regarding the potential donor.

Job Qualifications:

• Requires a minimum two-year degree in the areas of Social Services, Psychology, Nursing, or other healthcare related field. Equivalent work experience will be considered with family dynamics that include issues involving death, dying, grief or loss is preferred. Crisis management experience preferred. Experience in healthcare setting utilizing medical terminology preferred.

Schedule:

• Night shift position- 5:45p-6am CST
• 6, 12 hour shifts per pay period
• *some training may take place on day shift

Compensation:

Starting at $26.49/hour

*Iowa Donor Network determines final compensation based on education, experience, and skills relevant to the position.

Organization Responsibilities:

Essential Functions and Performance Responsibilities:

• Establish rapport with potential donor families while providing support during the donation conversation and paperwork process.

• Ensure accurate completion of required paperwork, including medical questionnaire and authorization or disclosure form.

• Ensure effective and respectful communication and collaboration with hospital staff and other IDN team members.

• Champion organizational efforts to ensure excellence in continuum of care for donor families.

• Serve as an organizational expert regarding family discussions and support during the donation conversation.

• Participate in process improvement and quality assurance activities.

Skills and Abilities:

• Excellent verbal and written communication skills

• Excellent interpersonal and customer service skills

• Excellent organizational skills and attention to detail

• Excellent time management skills with a proven ability to meet deadlines

• Strong analytical and problem-solving skills

• Ability to prioritize tasks and to delegate them when appropriate

• Ability to function well in a high-paced and at times stressful environment

• Proficient with Microsoft Office Suite or related software

• Ability to provide excellent customer service to a diverse audience

Physical and Technical Requirements:

• Requires the use of an IDN issued phone and physical ethernet cable connection from the wall of the home to the workstation.

• Prolonged periods of sitting at a desk and working on a computer.

• Must respond timely to IDN communication outside of scheduled shifts.

• Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact. (e.g., Influenza obtained annually by December 1^st.)

Organizational Responsibilities:

• It is required that IDN employees demonstrate commitment to the mission and vision, maintain effective communication, exhibit teamwork, respect diversity, follow policies and procedures, maintain confidentiality of all donor, recipient and organizational information, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, be consistently punctual and dependable, actively participate in performance improvement activities and continually demonstrate behavioral expectations and core values.

• Employee’s obligation to maintain the confidentiality of information shall survive the termination of employee’s employment with IDN.

• All requirements are subject to modifications to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed in this position. I will be required to follow any other job-related instructions and to perform any other job-related duties requested by my supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, I know that I must possess the abilities or aptitudes to perform each duty proficiently. I realize neither the job description nor this document creates an employment contract, implied or otherwise, other than an “at will” employment relationship.