Information Technology Specialist

Position Overview:

Organizational Overview:

Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis.

We believe in going above and beyond to support donor families during and after the donation process. Our core values are what guide us, allow us to excel at serving our community, and keep our culture at Iowa Donor Network alive.

Position Overview:

A critical part of the IDN mission, this position uses their problem-solving skills to resolve issues dealing with technology and is the core group for troubleshooting technology issues preventing donation. Works with the Business Technology team to manage the support desk, resolving problems, documenting solutions, and providing user training when necessary.

Job Qualifications:

• High school diploma or GED and a minimum of 6 months of experience in computer/information technology support
• A minimum of 6 months of experience in networking and PC operating systems required
• Experience in Office 365 administration preferred
• Experience with remote support preferred
• Willing to work a rotating 24/7/365 on call schedule

Schedule:

• Monday- Friday
• Office Hours
• On call rotation required

Compensation:

Starting at $50,600 annually

*Iowa Donor Network determines final compensation based on education, experience, and skills relevant to the position.

Organization Responsibilities:

Essential Functions and Performance Responsibilities:

• Provide technical support.
• Purchase, configure, and maintain computer systems, peripherals, and other devices.
• Manage software installations, updates, and licenses.
• Maintain accurate inventory, knowledge base articles, and support desk resolutions.
• Conduct training sessions for staff on new technologies and IT practices through written documentation, in-person presentations, or other methods.
• Manage on-prem and cloud-based systems such as Active Directory, Windows Server, Office 365, Phone systems, and others.
• Oversee IT projects.
• Dedicate time to personal development projects that contribute to professional growth and improve IT services.
• Engage in ongoing training and professional development activities to enhance technical skills and stay updated with the latest IT practices and technologies.
• Performs other related duties as assigned.

Skills and Abilities:

• Critical thinking and troubleshooting skills.
• Customer service skills.
• Time management skills and the ability to work independently.
• Maintain a valid driver’s license and be insurable through IDN’s insurance.
• Make timely and appropriate decisions.
• Comfortable in a fast-paced work environment.
• Maintaining confidentiality.

Physical Requirements:

• Must have a high level of customer service and ability to communicate to a diverse audience.
• Requires travel between office locations and the ability to work evenings or weekends.
• Lift equipment and supplies weighing up to 50 lbs.
• Possible mental and visual fatigue associated with detailed work.
• Express ideas verbally and convey detailed or important spoken information.
• Receive detailed information through oral and auditory communication.
• Maintain a current valid driver’s license and be insurable through IDN’s insurance.
• Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact. (e.g., Influenza obtained annually by December 1st.)

Organizational Responsibilities:

It is required that IDN employees demonstrate commitment to the mission and vision, maintain effective communication, exhibit teamwork, respect diversity, follow policies and procedures, maintain confidentiality of all donor, recipient and organizational information, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, be consistently punctual and dependable, actively participate in performance improvement activities and continually demonstrate behavioral expectations and core values.

Employee’s obligation to maintain the confidentiality of information shall survive the termination of employee’s employment with IDN.

All requirements are subject to modifications to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed in this position. I will be required to follow any other job-related instructions and to perform any other job-related duties requested by my supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, I know that I must possess the abilities or aptitudes to perform each duty proficiently. I realize neither the job description nor this document creates an employment contract, implied or otherwise, other than an “at will” employment relationship.